Les's see what Trustpilot says:
We won’t remove a review just because you think it’s unfair.
We have zero tolerance for fake reviews and will remove them.
But remember, just because a review is negative, that doesn’t mean it’s defamatory.
Check Out Trustpilot Guidelines for Businesses
A Step-by-Step Guide to Remove Trustpilot Reviews
Process of removing bad reviews from Trustpilot can be challenging. We're here to guide you through each step. Let's ensure your business maintains its positive online reputation.
Step 1: Log in to Your Trustpilot Business Account. If you don't have an account, claiming your business. Create a free account.
Step 2: Access Reviews and Choose "Service Reviews" Once logged in. Click on "Reviews". Select "Service Reviews" to view a list of reviews for your business. Locate the negative review you want to remove and click on the Flag icon at the bottom right.
Step 3: Select the Reason for Flagging To proceed. Choose one of four reasons.
"Harmful or illegal" language
"Personal information" disclosure
"Advertising or promotion" content
"Not based on a genuine experience"
*Note: If reporting a review as not genuine, use Trustpilot's Find Reviewer tool. Trustpilot may prompt you to wait for the reviewer's response.
Step 4: Wait and Check Status Regularly. Waiting for Trustpilot's decision is the most challenging part. Unfortunately, there's no fixed timeframe for the process. Check your Trustpilot Business profile regularly by logging in, visiting "Service reviews," and clicking on "Reporting activity.
Monitor the status at the bottom right of the reported review. If the status reads "Investigation complete," but the review is reinstated, you can flag it again. Click on the "Investigation" icon. Use the "There's a different issue" button to submit your concern.
Stay vigilant and proactive in maintaining your business's positive image on Trustpilot.
Not Abble to Remove? Contact Directly to Support Team
Are you having trouble removing a negative review on Trustpilot? Don't worry; you can directly communicate to the support team.
How to Report Reviews to Trustpilot Using the Contact Form
Access the Contact Form
Locate and open the 'Get in touch with us!' contact form on Trustpilot's website or support section.
Select Your Query Category:
Under 'What can we help you with?', choose 'Reviews' to ensure your query reaches the right team.
Fill in the Subject Line:
Briefly describe your main issue in the 'Subject' field. Be clear and concise.
Provide Detailed Description:
In the description area, provide as much detail as possible. Clearly explain why you're reporting the review. Include specific concerns, and the desired outcome.
Include Relevant URLs:
Paste your business's Trustpilot page URL under 'Which website is your query about?' and the specific review URL under 'Which review is your query about?'
Enter Your Email Address:
Provide your email address for Trustpilot to respond and communicate with you.
Reference Number (If Applicable):
If you have a ticket reference number from a previous contact, enter it to help Trustpilot track your issue efficiently.
Attach Supporting Documents:
If you have screenshots or documentation supporting your claim, use the 'Attachments' option to add them. This can be crucial evidence.
Submit the Form:
After filling out all the required information, review your entries for accuracy and completeness, then submit the form.
Wait for Response:
Once submitted, await a response from Trustpilot's team. They may contact you for additional information.
By following these steps, you can directly communicate with Trustpilot. You can address your concerns and seeking a resolution for the specific review in question.
How to Respond Trustpilot Reviews
Let's first check what is the Trustpilot perspective on negative reviews?
Replying to reviews on Trustpilot Business is a key aspect of managing your online reputation. Here's a step-by-step guide. Also some useful tips for crafting responses.
How to Reply to Reviews on Trustpilot Business
In Trustpilot Business, navigate to "Manage reviews."
Choose the review type: Service reviews or Product reviews.
Access the Inbox of the selected review type.
Locate the specific review you wish to respond to.
For service reviews, reply directly below the review. For product reviews, click "Reply."
Type your response into the designated field.
Click "Post reply."
Editing Your Reply:
To edit your reply, click "Edit reply."
Make necessary changes
Click "Post updated reply."
Tips for Crafting Effective Review Responses:
Reply Appropriately:
Never engage in arguments. Listen, understand, and respond professionally.
Be Brief:
Keep responses concise. Apologize, provide a personalized touch. Express empathy.
Public Nature of Replies:
Remember that replies are public. Showcase your business's responsiveness and care.
Express Gratitude:
Thank your customers in every reply, irrespective of the review's tone. End on a positive note to highlight your approachability and appreciation for their time.
By following these steps and tips, you can effectively manage and respond to reviews on Trustpilot Business, fostering a positive and engaged relationship with your customers.
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